Anooca

SHIPPING POLICY

anooca.com

1. Overview

At anooca.com, we are committed to delivering your luxury lifestyle products safely and on time across the UAE and internationally.

This Shipping Policy outlines delivery timelines, charges, and important shipping information.

2. Shipping Locations

anooca currently ships to:

United Arab Emirates (All Emirates)
GCC Countries (Subject to availability)
International locations (Selected countries)

Shipping availability may vary based on product type and customs regulations.

3. Order Processing Time

Orders are processed within 1–2 business days
Orders placed on weekends or public holidays will be processed on the next working day
During peak seasons (Ramadan, Eid, National Day, promotions), processing times may slightly extend

You will receive a confirmation email once your order is shipped.

4. Delivery Timelines

UAE Delivery

Standard Delivery: 1–3 business days
Remote Areas: 2–4 business days

GCC Delivery

Estimated: 3–7 business days

International Shipping

Estimated: 5–12 business days
Subject to customs clearance

Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

5. Shipping Charges

Shipping fees are calculated at checkout based on:

Delivery location
Order weight
Order value

Free Shipping (UAE)

anooca may offer free shipping promotions on orders above a certain value (displayed during checkout).

6. Order Tracking

Once shipped, you will receive:

Tracking number
Courier partner details
Estimated delivery date

You can track your shipment using the provided tracking link.

7. Delivery Attempts

Our courier partner will attempt delivery up to 2–3 times.

If delivery fails due to:

Incorrect address
Customer unavailability
Refusal to accept delivery

Additional shipping charges may apply for re-delivery.

8. Damaged or Missing Items

If your order arrives damaged:

Notify us within 24 hours of delivery
Provide photos of packaging and product
Include your order number

support@anooca.com

We will investigate and provide replacement or refund where applicable.

9. Customs & Duties (International Orders)

For international shipments:

Customs duties and import taxes (if applicable) are the responsibility of the customer
Delays due to customs clearance are beyond anooca’s control

10. Address Accuracy

Customers are responsible for providing accurate shipping information.

anooca is not liable for delays or losses due to incorrect addresses provided at checkout.

11. Lost Shipments

If your package is marked delivered but not received:

Contact us within 48 hours
We will coordinate with the courier partner for investigation

Resolution timelines may vary depending on courier policy.

12. Contact Us

For shipping inquiries: