FREQUENTLY ASKED QUESTIONS (FAQs)

anooca.com

• Perfumes

• Gift Hampers

• Corporate Gifts

• Orders, Shipping & Policies

PERFUME FAQs

1. Are anooca perfumes long-lasting?

Yes. Our fragrances (Cavaro, Elisora, Aein) are crafted with premium oil concentrations designed for extended wear and strong scent trails.

Longevity may vary depending on:

• Skin type

• Climate

• Application method

2. What type of perfume concentration do you use?

Our perfumes are developed with high-quality oil blends comparable to Eau de Parfum (EDP) standards to ensure depth and durability.

3. Are your perfumes original?

Yes. All anooca fragrances are 100% authentic and developed under our proprietary formulations.

4. Are anooca perfumes safe for sensitive skin?

Our formulations comply with international safety standards.

However, we recommend performing a patch test if you have highly sensitive skin.

5. Can I return a perfume after opening it?

Due to hygiene and safety reasons, opened perfumes cannot be returned unless defective or damaged upon delivery.

6. How should I store my perfume?

Store in:

• Cool, dry place

• Away from direct sunlight

• Inside original packaging

This preserves scent quality.

7. How do I make my perfume last longer?

Apply to:

• Pulse points (neck, wrists)

• Moisturized skin

• Avoid rubbing after spraying

GIFT HAMPER FAQs

8. What does anooca gift packaging include?

Our premium packaging may include:

• Magnetic rigid box

• Signature gift bag

• Branded ribbon

• Personalized message card

Options are available at checkout.

9. Can I customize a gift hamper?

Yes. We offer customized gift hampers for:

• Birthdays

• Anniversaries

• Weddings

• Ramadan & Eid

• Special occasions

Contact: support@anooca.com

10. Can I send a gift directly to someone?

Absolutely. Simply enter the recipient’s address at checkout and include a personalized message.

Pricing details are not included in gift packages.

11. Do you offer same-day gift delivery?

Yes. Same-day delivery is available in selected UAE cities for eligible products.

Orders must be placed before the cut-off time.

CORPORATE GIFT FAQs

12. Do you offer corporate gifting services?

Yes. anooca provides premium corporate gifting solutions for:

• Employee appreciation

• Client gifting

• Event giveaways

• Luxury PR kits

13. Is branding customization available?

Yes. Corporate clients can request:

• Logo printing

• Custom packaging

• Bulk fragrance personalization

• Custom inserts & brand messaging

Minimum order quantities may apply.

14. What is the minimum order quantity for corporate gifts?

MOQ depends on product type and customization level.

Please contact: b2b@anooca.com

15. What is the production timeline for bulk orders?

Production timelines typically range between:

5–15 business days

(depending on customization requirements)

SHIPPING & ORDER FAQs

16. How long does delivery take?

UAE: 1–3 business days

GCC: 3–7 business days

International: 5–12 business days

17. Do you offer free shipping?

Free shipping may apply during promotions or above certain order values.

18. Can I track my order?

Yes. Once shipped, you will receive a tracking number via email.

19. What if my order arrives damaged?

Please notify us within 24 hours with photos and your order number.

We will arrange replacement or resolution.

20. What payment methods do you accept?

We accept:

• Credit / Debit Cards

• Secure online payment gateways

• Additional options may vary by region

GENERAL BRAND FAQs

21. Is anooca a UAE brand?

Yes. anooca is a UAE-born luxury lifestyle brand with global aspirations.

22. Do you guarantee authenticity?

Yes. We guarantee 100% authenticity of all anooca-developed products.

23. How can I contact anooca?

support@anooca.com

United Arab Emirates