PRIVACY POLICY

anooca.com

1. Introduction

Welcome to anooca.com ("anooca," "we," "our," or "us").

anooca is a lifestyle e-commerce platform offering perfumes, gift hampers, fashion accessories, decor products, and curated lifestyle collections across the UAE and other regions.

We respect your privacy and are committed to protecting your personal data in compliance with:

• UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
• Applicable GCC data regulations
• GDPR principles (where applicable)

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.anooca.com

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

When you:

• Create an account
• Place an order
• Subscribe to newsletters
• Contact customer support

We may collect:

• Full Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Payment details (processed securely via third-party gateways)
• Order history

2.2 Automatically Collected Information

When you browse our website, we may collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• Referral source

This helps us improve performance and user experience.

2.3 Marketing & Communication Data

If you opt-in, we may collect:

• Preferences
• Survey responses
• Engagement with emails or ads

3. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage payments securely
• Provide customer support
• Improve website performance
• Personalize product recommendations
• Send promotional offers (only if you opt-in)
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (order fulfillment)
• Legal compliance
• Legitimate business interests
• Your explicit consent (for marketing)

5. Payment Security

anooca does not store full payment card details.

All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

6. Sharing of Information

We may share your data with:

• Logistics & delivery partners
• Payment gateway providers
• Marketing service providers
• Legal or regulatory authorities (if required by law)

We do not sell your personal data to third parties.

7. Cookies & Tracking Technologies

anooca uses cookies to:

• Enable website functionality
• Improve user experience
• Analyze website traffic
• Run targeted marketing campaigns

You may disable cookies in your browser settings, but some features may not function properly.

8. Data Retention

We retain personal information:

• As long as your account is active
• As required for legal, tax, and compliance purposes
• Until you request deletion (where legally permissible)

9. Your Rights

Under UAE PDPL and applicable laws, you may:

• Access your personal data
• Request correction
• Request deletion
• Withdraw marketing consent
• Request data portability (where applicable)

To exercise your rights, contact us at:

privacy@anooca.com

10. Data Security

We implement:

• SSL encryption
• Secure hosting environments
• Access controls
• Regular security monitoring

However, no system is 100% secure. We encourage users to safeguard their login credentials.

11. International Data Transfers

If anooca expands operations outside UAE, your data may be processed in jurisdictions with adequate data protection safeguards.

12. Children’s Privacy

anooca does not knowingly collect data from individuals under 18 years of age.

13. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

For privacy-related inquiries:

Email: support@anooca.com

United Arab Emirates